As a leader in your business, you are almost certainly driving some kind of change right now: new ways of working to improve efficiency and results; industry leading product or service offerings; a new employee or customer value proposition; increased compliance to industry regulations, or a response to Brexit. The chances are however that you are frustrated with how hard, time consuming and costly it is to get things changed – and yet, there really is so much to do. You need better tools to get the job done.

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As a leader in your business, you will be faced with making decisions on a regular basis and, hopefully your business “systems” (in their broadest sense) will be giving you helpful data upon which to base those decisions. In the realms of business change, data usually arrives in the form of actual and projected costs and benefits; progress against the plan, and deliverables achieved. Information about how the change is being received and embraced is often harder to come by, is less ‘tangible’ and tends to be somewhat subjective.

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As a leader in your business, you will almost certainly have experience of initiating important changes in the way your organisation works. Initiation is exciting: you have a great vision for improving the company; you have been passionate about explaining it to your immediate team; you have spent considerable effort broadcasting your vision to everyone; you have called your people to arms!

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As a leader in your business, you will be aware of and value the diversity of your people; gender, heritage, age, capabilities. You will also know that some people are more 'difficult' than others and some can take a disproportionate amount of your time when it comes to engaging them to do things that are important to you. Why is that and how can you use an understanding of those differences to advantage?

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